Grand Marais Major Attractions - Superior Inn Grand Marais

Best Western Flexible Cancellation Policy for Reservations Made by June 30, 2020

Important Update for our Guests

The health, welfare and safety of our guests, employees and hoteliers is paramount at Best Western® Hotels & Resorts. The COVID-19 health crisis has had a tremendous impact on families, communities and businesses around the world. We understand that your travel plans may have been affected by the rapidly changing information on travel restrictions and event cancellations. With your safety and satisfaction at the heart of Best Western, we are working diligently to support you during this challenging time.

Best Western Cancellation Policy ~ Effective Date: March 23, 2020

As we continue to monitor the impact of COVID–19, the Best Western Hotels & Resorts cancellation policy is as follows:

Guests may cancel at any time, as long as cancellation occurs least 24 hours before arrival, and the reservation is cancelled on or before June 30, 2020.
Hotels will waive all fees associated with the cancellation of the booking.
Applies to all booking channels.
The policy applies to any reservation for any future arrival date.
The policy applies to hotels located in the U.S., Canada, and the Caribbean.
A more restrictive cancellation policy may apply to a limited number of high-demand dates at individual hotels.

• Cancellation Policy Frequently Asked Questions

Why are you making this change?

Best Western® Hotels & Resorts has a loyal customer base which has been negatively impacted by the current climate. This change will give you the flexibility and peace of mind you need when making a reservation.

I didn’t book through bestwestern.com, how do I cancel my reservation?

If you booked through an online travel agent or other third-party, you are advised to contact the original booking provider for information on their policies.

I am trying on bestwestern.com to cancel an existing reservation I booked on that site, but the website is telling me that I can’t cancel the reservation. What should I do?

When you booked, your reservation had a specific cancellation policy. This new policy supersedes that policy. If you booked the reservation through Best Western’s Central Reservations Office or on bestwestern.com, we can assist with the cancellation. However, if you made the reservation at the hotel, you will need to contact the hotel. Additionally, if you made the reservation through an online travel agency (e.g .Expedia or Booking.com), you need to contact the online travel agency to cancel the reservation.

Does the less restrictive cancellation policy apply to all future arrival dates?

Yes, the cancellation policy applies to all future arrival dates for reservations that are booked or changed, and then cancelled on or before June 30, 2020.

My reservation is for a stay outside of North America. Can I still cancel it?

This new flexible cancellation policy allows you to change your reservation at any of our hotels in the U.S., Canada or the Caribbean, provided you cancel so at least 24 hours prior to your arrival, and the cancellation occurs by June 30, 2020. Cancellation policies outside of the U.S., Canada and the Caribbean may vary—please contact the hotel for information regarding cancellation policies outside this region.

Best Western Introduces We Care Clean Program

As the world begins to gradually reopen, we are excited to welcome our loyal guests back to our hotels while meeting your health and wellbeing standards. When you are ready to travel again, we understand that you will understandably have a heightened awareness and expectation of cleanliness when it comes to your choice of accommodations.

LEARN MORE

Summer Outdoor Activities Guide

LOCAL GUIDE OVERVIEW

“Fantastic room with a view. Enjoyed our time here. The facilities were fabulous. The breakfast was wonderful and filling. The lobby bar and bistro was delicious. Lots to see and do in this area. Light house, water falls, wish we had gotten to to Isle Royale National Park but boat was broken. Next time. Went to Canada for a day. Wish we had see the northern lights. Reasons to go back.”

– John N Karen K TripAdvisor Guests

“We LOVED the town of Grand Marais. This hotel was the perfect location to walk anywhere in the town. It was so convenient to just walk to restaurants, shopping and the beach. The view from the room was fantastic and unexpected. The room had a little patio that overlooked the lake. It was very clean and had a nice tile shower with a double shower head. They also had a very nice fitness room, which I didn’t use since the weather was great. There was a free breakfast which was nice. They kept it clean and well maintained. We will definitely stay here again!”

– Jessica C TripAdvisor Guest