Superior Inn Guests Tell Us Their Stories
Here at The Superior Inn Grand Marais, we strive for excellence in customer service. We love hearing stories and reviews from our hotel guests. We would love to hear about your experience with us. If you have a story to tell, just click the button below and chose from four ways to add your experience.
Our last experience staying at this hotel several years ago wasn’t the best and we said we’d never come back...never say never! The remodel is great! The outside and a lot of the inside, including rooms, lobby and common areas, are beautiful. They even have a small bar area that serves beer and wine and a small appetizer menu. Friendly and accommodating staff. Our room was very spacious with a king bed, sofa, desk and chair, fridge, microwave and coffee maker, walk in shower and the best amenity...the patio doors with a private balcony overlooking Lake Superior. What a view! Within an easy walking distance to downtown too. The complimentary breakfast was very good. Hot items as well as cereals, fruit, yogurt, pastries, juices and several different coffee choices. Great breakfast area. They also have a very nice fitness center and large whirlpool room. It was a great stay and we will definitely make this hotel our go to place when visiting Grand Marais.
Corner King Suite with Balcony right down to the water, and very pleased with the Suite and views, location, good breakfast included, very large oversized Whirlpool/Swimming Pool Combo area, and pleased with overall customer service.
Enjoyed our time here. The facilities were fabulous. The breakfast was wonderful and filling. The lobby bar and bistro was delicious. Lots to see and do in this area. Light house, water falls, wish we had gotten to to Isle Royale National Park but boat was broken. Next time. Went to Canada for a day. Wish we had see the northern lights. Reasons to go back.
It seems that they have this hotel setup so all the rooms face the lake with balconies to enjoy the view. We travel frequently and have stayed at 7 hotels in just the past year and this was one of our absolute favorites in all of our travels. The rooms were nicely updated and very clean. They had a microwave along with the fridge so if you want to reheat leftovers or anything you can. I don’t know why more hotels don’t offer this simple feature! They are a little more expensive than other places but you really get what you pay for here. We only stayed one night in Grand Marais but this hotel has me wanting to go back and take a whole week vacation! One last heads up, the building itself does not say Best Western on it, it just says “Superior Inn.” So if you pull into the lot confused like us and aren’t sure if you are in the right spot, you are lol!
The accommodations were wonderful, the staff was friendly, and the hot breakfast was most welcomed. We stayed here with our Corgi and the provisions to make the grounds dog friendly were first rate. Other people staying with their dogs were also very friendly. An all around very pleasant experience.
Every once in a while you run onto a hotel that is so inviting and comfortable that you just want to stay longer. This hotel is one of those. The staff was very friendly, knowledgeable, and helpful. I was pleasantly surprised when I stumbled into this place. Thank you Best Western Plus Superior Inn.
We had a great stay at this hotel. Our room was comfortable & clean. Listening to the waves of Lake Superior was amazing! Great breakfast, easy walk to restaurants & brewery. Thanks Shawn & the rest of staff for making this a great stay. We were happy to have a place for our snowmobile trailer, & easy access to the trails.
The Best Western Hotel, Superior Inn, in Grand Marais, MN is an exceptional accommodation on the North Shore of Lake Superior. Quality of the room, service, amenities and breakfast were apparent. My hotel room had a patio window and outdoor seating facing a few feet from Lake Superior. An absolutely relaxing experience hearing the rolling surf and seeing the morning sunrise. Bravo.
We are somewhat biased as we have enjoyed the Lodge on the Lake in Grand Marais for several years. When we heard that Holland Hospitality was in the last stages of renovations at the Superior Inn Grand Marais we had to return, we were not disappointed. We could go on about the knowledgeable staff, amazing view from our balcony, the peacefulness of Lake Superior or the comfortable layout of our room. Let’s start with the basics, the hotel is easily accessed off hwy 61. From the moment you walk into the property you are greeted with a large sitting area with ample couches, chairs and a large fireplace. The lobby is well laid out with an inviting lounge area should you desire a glass of wine or beer. The grounds facing the lake are in the process of being touched up and should be a feature point for the hotel in the coming weeks. The breakfast area is well stocked and replenished with the same type of cuisine Lodge on the Lake provides their guests. The hotel is impeccably clean. If you are a “first timer” to Holland Hospitality properties you will find it second to none. If you are used to their Grand Marais properties and have not experienced Grand Marais, you should consider this hotel only if you want a relaxing stay with the same quality they are known for. In closing I’m going to have to express some guilt with having to split time during the year with Grand Marais and Grand Marais, Grand Marais has always been our “go to”..... keep up the great work HH!
Our room was facing Lake Superior and we enjoyed seeing the water and the coastline view, and hearing the crashing waves. The room was very nicely appointed, the linens were very nice, and the breakfast had items not usually seen on Best Western buffets. We would stay again - gladly!
Hands down the best hotel experience last evening at the Best Western in Grand Marais, MN. The innkeeper /bartender / front desk clerk — All in one due to a staffing shortage was THE BEST! What a positive attitude and overwhelming welcoming spirit. Rooms are comefortable and roomy with excellent views of the sunrise on Lake Superior — I’d return in a heartbeat.
Hotel rooms that overlook the Big Lake are a coveted thing. All of the rooms I have stayed in at this property take special care to feature gorgeous views of the lake! The rooms themselves are well worth the price to feel like you have indulged a bit! The hotel lobby and breakfast room have been renovated recently.
I love the renovations in the lobby and the new whirlpool tub on the first floor. We had a steam shower Jacuzzi suite on the third floor, overlooking Lake Superior. The room was clean and stunning. it is definitely a wonderful place for a romantic evening. The view was incredible. Front desk reception was pleasant and welcoming. The breakfast was delicious, one of the best we’ve ever had. We had a hash brown bake, and egg bake, Kielbasa sausage and there was so much more to choose from. this is one of the best hotels we’ve been to. Worth the money for the experience.
All rooms have a great view of Lake Superior. Rooms and the hotel recently remodeled rooms and hotel inside and outside, so everything was really nice. Breakfast was excellent. Close to area restaurants, shops and the harbor.
We were traveling and decided to stop at the Superior Inn. At once we were greeted by Shaun, who was running the shift. He was like a breath of fresh air. So friendly, kind, polite, professional... He got uus checked in and our room was perfect. He checked with us the next time We were in the lobby to see if there was anything else that he could do it get for us... Excellent Customer Service. We had a fantastic view of Lake Superior, beautifully tiled walk in shower, granite countertops... Comfortable pillows, beds, chairs... A great night's sleep and a delicious breakfast in the morning. A must stay in Grand Marais.
The staff was amazing as well--very friendly, personable and accommodating. We had 2 dogs with us and were treated at check-in as if we brought a king. We were given dog treats (but asked first, which is appreciated), and were told up front the dog-friendly areas outside, so we didn't have to go in search ourselves. It was very welcoming. The hot tub area was beautiful, and the fitness center was amazing--very well-stocked with equipment (not just treadmills), well-lit, REALLY clean--and we're still talking about our experience here. We'll definitely be back!
Balcony room with great lake view. Friendly helpful staff. Hot tub was great after a day of hiking. Breakfast was scrumptious with plenty of options. Location was close to downtown. Enjoyable stay in a beautiful area.
Management at Check in (Shaun) couldn't have been kinder. He was working w/o a helper (migraine) and running the front desk, bar and limited menu (mostly appetizers) but he took time with each guest. We had reserved a pet friendly room and Shaun gave our dog treats when we arrived, greeted her and us very warmly and this stood out because he was working alone- he was very busy on a Friday night. Breakfast was beyond my expectations: good (strong & organic) coffee, quality whole grain bread, cheesy hashbrowns and eggs. A person had plenty of healthy selections (Greek yogurt, steel oats or cantaloupe and red grapes) or make your own Belgian waffles. Since they only charge an extra $15 per night for the pet ( and there was a clean dog walking area with a bag dispenser) I think this hotel is a great value.
My partner and I had a winter weekend stay in this beautiful town. We travel often and stay in many hotels, but this one was extraordinary. The outside is plain looking, but inside is another story. I believe their rooms were recently updated, ours was beautiful, comfortable and relaxing. Our king bed was very comfortable, as well as the pillows. The room temperature was easy to adjust. The bathroom and shower were gorgeous. I got a peek at the king room with fireplace and it had a Jacuzzi tub as well as a window in the shower that looked out at Lake Superior! We had a private balcony that looked out at the lake. There is a large hot tub on the first floor that was a great amenity as well as a very nice, large fitness room. The breakfast was delicious! AND all the staff are very nice and attentive and friendly. I can't praise this hotel enough! We will definitely be back!
The hotel was nice. Awesome view. The breakfast was great. The staff was very helpful. Always greeting you when you come in. I would certainly stay there again and I would highly recommend this hotel to my friends and family.