ACCEPTING APPLICATIONS
Job Descriptions:
Positions with online job descriptions include a link that will open that description in this page.
Superior Inn Grand Marais Positions:
Guest Experience Representative (Front Desk) | Hotel Laundry/Front Desk 11 pm to 7 am | Housekeeping | Bartender/Mixologist | Breakfast Attendant
Breakfast Attendant Job Description
Breakfast Attendant
Enjoy visiting with people, food & cleaning? The BEST WESTERN Superior Inn is seeking friendly applicants with a positive attitude to work in our kitchen and breakfast area.
- Shifts approximately 5:30 am to 10 am.
- Work at least every other weekend and some weekdays.
- Some responsibilities include preparing, serving & restocking food items, cleaning, visiting with guests.
- Year round and seasonal applicants accepted.
- Requires ability to lift up to 35 lbs & to stand/walk for long periods of time.
Benefits
Disability, Life, Voluntary Supplemental Insurance, Dental, Retirement Plan, Paid Time Off, Spa Within discounts and Best Western discounts.
Bartender/Mixologist Job Description
Bartender/Mixologist
The BEST WESTERN Superior Inn is seeking applicants for experienced bartender to prepare and serve drinks and appetizers for our lobby bar and bistro.
- Requires availability on weekends and some weekdays.
- Shifts typically 5 pm to 10 pm, varies by season and event.
- Requires computer aptitude and a guest experience oriented person.
Benefits
Disability, Life, Voluntary Supplemental Insurance, Dental, Retirement Plan, Paid Time Off, Spa Within discounts and Best Western discounts.
Hotel Laundry/Front Desk 11 pm to 7 am Job Description
Hotel Laundry/Front Desk 11 pm to 7 am
The BEST WESTERN Superior Inn is seeking qualified applicants with computer aptitude and excellent communication skills .
- Year round, part-time position with predictable schedule.
- Typically 3 to 5 consecutive shifts per week.
- Involves some weekends.
- Primary task involves doing hotel laundry, in addition to responding to guest needs, handling guest check-ins & outs and breakfast set-up.
- Requires ability to stand on feet for extended periods of time.
Benefits
Disability, Life, Voluntary Supplemental Insurance, Dental, Retirement Plan, Paid Time Off, Spa Within discounts and Best Western discounts.
Housekeeping Job Description
Housekeeping
Enjoy cleaning? The BEST WESTERN Superior Inn is seeking friendly, energetic, detail-oriented applicants who will help create an extraordinary guest experience.
- Part-time year round positions and seasonal positions (i.e. during summer) with daytime hours.
- Involves weekdays and weekends.
- Qualified applicants are willing and able to work some weekends – Saturdays and Sundays.
Benefits
Disability, Life, Voluntary Supplemental Insurance, Dental, Retirement Plan, Paid Time Off, Spa Within discounts and Best Western discounts.
Guest Experience Representative Job Description
Guest Experience Representative
The BEST WESTERN Superior Inn is seeking gracious, sales and hospitality minded applicants with computer aptitude & excellent communication skills.
- Year round part-time position, weekdays and weekend shifts.
- Positions require ability to serve alcohol during shift.
- Shifts are typically 5 to 8 hours between 7 am and 11 pm.
- The 3-11 pm shifts include serving guests at our lobby bar.
Benefits
Disability, Life, Voluntary Supplemental Insurance, Dental, Retirement Plan, Paid Time Off, Spa Within discounts and Best Western discounts.
Front Office Manager Job Description
Front Office Manager
Manages all duties of the front desk operation, including reservations and guest services. Responsible for staff training, inter-department communications, and staff scheduling. Maximizes revenue through cost control and proper front desk techniques.
Job Duties:
- Hires, trains, and disciplines staff. Determines work procedures and prepares work schedules to ensure the smooth operation of the front desk.
- Empowers front desk staff to successfully handle guest needs, special requests, and complaints. Ensures all guest service issues are resolved prior to guests leaving the property.
- Trains front desk staff on proper revenue management procedures, including successful selling techniques, current specials and/or promotions, and rate structures.
- Strives to be innovative in new programs designed to eliminate waste and increase productivity.
- Performs administrative and financial duties such as daily reports, credit card reversals, bank deposits, accounts receivables, rooming lists, and office supply inventory.
- Manages departmental expenses within budgeted guidelines.
- Performs other duties as assigned.
Qualifications:
- High school diploma or equivalent
- Minimum of two years experience at front desk with complete understanding of front office operations. Previous experience in hospitality management preferred.
- Superior customer service and public relations skills.
- Excellent organization and time management skills.
- Ability to communicate clearly and effectively with customers, co-workers, and managers.
- Knowledge of Microsoft Office, Internet, and property management systems.
- Ability to work a flexible schedule, including weekends and holidays.
Assistant General Manager Job Description
Assistant General Manager
Works closely with General Manager in overseeing hotel operations, including guest relations, front desk, housekeeping, maintenance, finances, teambuilding, and staff development. Supervises the work of hotel department heads. Responsible for the operation of all aspects of the hotel in the absence of the General Manager.
Job Duties:
- Manages all aspects of the hotel in the absence of the General Manager.
- Approves plans, budgets, staffing, and general operating procedures for the rooms, housekeeping, maintenance, and security departments.
- Monitors the budget and directs corrective action as necessary to assure that budget goals are attained.
- Functions as an administrative link between and among departments.
- Monitors internal cost control procedures.
- Coordinates training programs.
- Assists the General Manager in developing and implementing long-range and annual plans, operating reports, forecasts, and budgets.
- Monitors safety conditions and employees’ adherence to safety procedures. Updates emergency plans and procedures and assures that effective training for these programs is conducted in all departments.
- Receives, investigates, and acts upon complaints from guests and employees.
- Assures that the hotel’s preventive maintenance and energy management programs are in use.
- Participates in on-going facility inspections throughout the hotel to assure that cleanliness, safety, and other standards are consistently.
- Performs other duties as assigned.
Qualifications:
- Bachelor’s degree in Hotel/Restaurant Management or Business or equivalent combination of education and experience.
- Minimum of three years of hotel management or supervisory experience.
- Strong leadership and a professional image.
- Strong interpersonal, written and verbal communication skills.
- Excellent decision-making ability and analytical skills.
- Knowledge of a variety of computer software applications.
- Ability to work a flexible schedule, including weekends and holidays.
Benefits
Disability, Life, Voluntary Supplemental Insurance, Dental, Retirement Plan, Paid Time Off, Spa Within discounts and Best Western discounts.
Hotel Manager Job Description
Hotel Manager
Oversees all aspects of the hotel operations, including guest relations, front desk, housekeeping, maintenance, finances, teambuilding, and staff development. Responsible for all phases of hotel management, including sales and marketing, human resources, food and beverage, and budgeting/forecasting. Empowers associates to provide superior customer care to guests, associates, and other visitors.
Job Duties:
- Recruits, selects, trains, and manages employees to deliver superior guest services and quality products that will lead to maximizing revenue and profitability goals.
- Creates and maintains customer-driven operations, empowering hotel staff to excel in superior customer care.
- Develops, recommends, implements, and manages the hotel’s annual budget and long-term business plan. Achieves budgeted sales and maximum profitability.
- Creates new programs in response to market conditions and revenue opportunities.
- Protects the hotel’s financial assets by properly administering policies and procedures for handling cash, credit cards, accounts payable, accounts receivable, payroll and all other financial transactions. Also, properly administers policies and procedures for protecting the safety of guests and employees.
- Prepares monthly reports for owners.
- Ensures regular assessment and review of all hotel personnel by appropriate management staff. Coordinates internal training and development programs.
- Maintains a high personal visibility throughout the property and throughout the community.
Qualifications:
- Bachelor’s degree in Hotel/Restaurant Management or Business or equivalent combination of education and experience.
- Minimum of five years of hotel management or supervisory experience.
- Knowledge of local competition and general industry trends.
- Strong leadership and a professional image.
- Strong interpersonal, written and verbal communication skills.
- Excellent decision-making ability and analytical skills.
- Knowledge of a variety of computer software applications.
- Ability to work a flexible schedule, including weekends and holidays.
Executive Housekeeper Job Description
Executive Housekeeper
Manages the operation of the housekeeping and laundry departments to ensure orderly and attractive conditions in the hotel. Promotes an atmosphere of cleanliness and superior customer care for hotel guests.
Job Duties:
- Hires, trains and evaluates department personnel.
- Directs all activities of the housekeeping and laundry departments in furnishing daily service to guest rooms and public areas. Schedules duties, such as heavy cleaning, mattress rotations, etc.
- Prepares work schedules for staff based on projected occupancy.
- Inspects premises, guest rooms, linen rooms, and public areas to assure employees maintain the property’s superior standards of housekeeping.
- Maintains an inventory of guest and housekeeping supplies and linen, ordering replacement of supplies and equipment as needed.
- Creates a service environment focused on the guest, with a passion for high standards in cleanliness. Responds promptly to customer needs.
- Identifies and resolves problems in a timely manner, and develops alternative solutions.
- Coordinates staff training, including MSDS, OSHA, and safety policies.
- Maintains lost and found.
- Performs room attendant duties, when required.
- Performs other duties as assigned.
Qualifications:
- High school diploma or equivalent.
- Three years prior hotel housekeeping experience. Supervisory experience desired.
- Basic accounting, purchasing and inventory skills.
- Ability to multi-task and prioritize.
- Excellent communication and customer service skills.
- Ability to work a flexible schedule, including weekends and holidays.
