Best Western Flexible Cancellation Policy for Reservations Made by June 30, 2020

Important Update for our Guests

The health, welfare and safety of our guests, employees and hoteliers is paramount at Best Western® Hotels & Resorts. The COVID-19 health crisis has had a tremendous impact on families, communities and businesses around the world. We understand that your travel plans may have been affected by the rapidly changing information on travel restrictions and event cancellations. With your safety and satisfaction at the heart of Best Western, we are working diligently to support you during this challenging time.

Best Western Cancellation Policy ~ Effective Date: March 23, 2020

As we continue to monitor the impact of COVID–19, the Best Western Hotels & Resorts cancellation policy is as follows:

• Cancellation Policy Frequently Asked Questions

As the world begins to gradually reopen, we are excited to welcome our loyal guests back to our hotels while meeting your health and wellbeing standards. When you are ready to travel again, we understand that you will understandably have a heightened awareness and expectation of cleanliness when it comes to your choice of accommodations.

For nearly 75-years, Best Western® Hotels & Resorts has been an industry leader in our reputation for providing you with clean, well-maintained accommodations. In 2012, we became the first hotel brand to set a high-level of cleanliness with the roll out of our I Care Clean program in partnership with IDEO. At the onslaught of the COVID-19 pandemic, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocol. Now, as part of our ongoing commitment to keeping you safe and healthy during these challenging times, we have expanded on those industry-leading cleaning standards with the launch of the new We Care Clean^SM program

Based upon guidance provided by the Centers for Disease Control and Prevention (CDC), the Occupational Safety and Health Administration (OSHA), the Environmental Protection Agency (EPA), and Health Canada, the We Care Clean program addresses everything from guest room and common area cleanliness, to streamlined processes that minimize contact between guests and associates while maintaining the customer service you expect from a Best Western-branded hotel.

Based upon guidance provided by the Centers for Disease Control and Prevention (CDC), the Occupational Safety and Health Administration (OSHA), the Environmental Protection Agency (EPA), and Health Canada, We Care Clean addresses everything from guestroom and common area cleanliness, to streamlined processes that minimize contact between guests and associates, while maintaining customer service. The program will be updated regularly based upon the latest standards and recommendations by governmental agencies and industry groups.

When you next stay with us, there will be some changes you can clearly see, such as the installation of social distancing floor decals; while others, you can rest assured are taking place behind the scenes, such as the enforcement of heightened and comprehensive cleanliness standards. The We Care Clean program addresses five key areas in our hotels:

Front Desk and Lobby

Guestroom and Housekeeping

Temporary Breakfast Offerings

While recognizing the importance of a quality breakfast, offerings have been adapted to prioritize your health and safety, including:

Public Amenities

Hotel Employees and Staff Requirements:

Hotel in Grand Marais on The Shores of Lake Superior

Superior Inn Grand Marais, is a beautiful hotel situated right on the shores of Lake Superior. When you walk in the doors of Superior Inn you will be met with a the award winning customer service that Best Western Plus Superior Inn Grand Marais is known for.

The amenities and services offered at our lakefront hotel are reminiscent of a hotel you would be paying much more for. At Superior Inn Grand Marais we offer an experience, not just a place to stay. Our 66 richly-appointed smoke-free guest rooms and suites, come complete with 40-inch flat panel televisions, free wireless internet access, microwave, coffee/tea maker, mini refrigerator, and voice mail. You will wake each morning to a delicious complimentary full hot breakfast in our beautiful Breakfast Room. This Grand Marais hotel’s additional amenities include a choice of whirlpool, fireplace or Renewal Steam Suites with walk-in steam shower and picture window with view of Lake Superior. We feature a variety of accommodations with special touches for couples, families and single business travelers.

Have you experienced a spectacular sunrise view over Lake Superior while listening to the waves lapping on the cobblestone shore while at Superior Inn yet? Most of our guests rooms come complete with a private balcony offering up breathtaking views of Lake Superior.